Help centre

From Dashboard, choose New product for a physical or digital item, or import a ZIP or Excel file. Your product is saved in your private Listcraftly workspace.

Open the product and complete the required details. Check the price and currency, category, who made it, when it was made, renewal choice and product type. Add photos and any buyer files, then save.

Connect your shop in Connections. With Pro access, review the saved revision in the listing editor and approve the Etsy draft action. Follow the result in Jobs & history. A successful draft is unpublished.

Publication is a separate approval. Review the listing in Etsy, including the AI creation disclosure when applicable. Saving corrections to a previously failed, approved action can automatically retry that action; check its failure notice first.

Open Package imports and download the current sample workbook or test ZIP. Keep the supplied field names and replace the sample content with your own product details. Sample files are for practice, not publication.

Use one product per ZIP. Include manifest.json and the referenced photos, videos and buyer files. The ZIP limit is 25 MB, with up to 48 MB expanded and 96 entries. Supported assets are JPG, PNG, MP4 and PDF.

Use the .xlsx template for up to 100 listing rows (2 MB maximum). Convert CSV files to this workbook format first. A spreadsheet does not contain uploaded media; add the required photos and buyer files in each local draft after import. Review the import results and correct reported rows before retrying.

In an unlinked local draft you can add several files, choose the cover, reorder, replace or remove them. Removed files can be restored. An interrupted multiple upload keeps the files already saved and reports how many succeeded.

Physical products need shipping and processing details from the connected Etsy shop. Create missing profiles in Etsy, then refresh the product options in Listcraftly.

Instant digital downloads need the actual buyer files. Made-to-order digital products are delivered later and do not use the same instant-download file review.

Select whether the item is a finished product or a supply, and accurately declare who made it and how it was created. When AI helped create the product, review Etsy’s AI disclosure in its own listing editor.

The current editor supports single products. Variation combinations, personalization and inventory SKU synchronization are not supported here; manage those in Etsy.

Open Jobs & history, find the failed attempt and follow its link to the product. The failure notice explains recognized issues and highlights affected fields. Check the operation that stopped before retrying.

Correct the details and save. Eligible corrected failures queue automatically after required checks pass; the notice tells you when further review is needed. A failed draft action stays a draft action. A previously approved publication may retry publication.

If Etsy may already have accepted the request, or the listing changed externally, the job stays paused for reconciliation. Do not create another product just to retry: first check the linked Etsy listing and job history.

For upload errors, check file size and type, refresh the workspace and inspect saved files before retrying. Your already saved work remains available.

On Dashboard choose Sync with Etsy. Connected, linked listings are also checked in the background every 15 minutes. The dashboard shows the last check and any errors.

Status synchronization reads Etsy’s publication state. It preserves your saved Listcraftly copy and files. Unsynced changes means your saved content differs from the last sent revision.

Archive hides a product locally; it does not remove or deactivate anything on Etsy. Restore it from the Archived filter. Duplicate creates a new local draft with fresh review checks and no Etsy link.

Media for an already linked listing is read-only in Listcraftly. Use its Etsy editor link to change remote files, or duplicate it to prepare a separate new product.

Free includes local draft preparation, imports and basic workspace content checks. Pro adds approved Etsy writes and connected-shop analysis.

Pro costs US$12/month with a 14-day trial on your first subscription. A card is required. Cancel before the trial ends to avoid the first charge; review the final offer in Stripe Checkout.

Open Billing to view your plan and, when available, manage your subscription in Stripe’s billing portal. Cancellation takes effect at the end of the current period, as shown there. Real purchases are charged through live Stripe Checkout.

Analysis checks your listing content and suggests improvements. Review each recommendation against the real product; it does not measure keyword demand or guarantee sales.

Free workspaces receive 3 introductory AI optimizations. Pro includes 30 per calendar month, resetting on the first at 00:00 UTC. Monthly credits do not roll over. An additional 50 credits costs US$5 once, without automatic recharge.

One credit generates title options, a description and tag suggestions for one listing when a valid result is saved. Failed generations, viewing saved results and manual edits do not use another credit.

Generation sends the displayed listing copy and the extra facts you enter to OpenAI after your confirmation. Review suggestions, apply the ones you want and save. Generating suggestions does not update Etsy.

After signup, follow the verification link sent to your email address. Check junk or spam folders if the message is missing. Email signup does not require a phone number.

Use Forgot password on the sign-in page to request a reset. Use the newest reset email and do not share its link or your password.

Profile & account contains your account settings. To report a problem, record the screen, approximate time, listing or job ID if available, and the error text. Never include passwords, API keys, reset links or customer payment details.